Frequently Asked Questions
Everything you need to know about your ALT ÜST experience.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.
How do I find the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
ALT ÜST accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order begins processing in our warehouse and cannot be changed.